IVRS-

IVR systems can respond with prerecorded or dynamically generated audio to further direct users on how to proceed. IVR applications can be used to control almost any function where the interface can be broken down into a series of simple interactions. IVR systems deployed in the network are sized to handle large call volumes.

CRM -

CRM products come with many features and tools and it is important for a company to choose a product based on their specific organisation needs. CRM is a system for managing a company’s interactions with current and future customers. It often involves using technology to organise, automate, and synchronise sales, marketing, customer service, and technical support

DIALER -

Dialer uses a sophisticated algorithm, that learns the unique calling patterns of a call centre predicts availability of call centre agents, dials the appropriate amount of telephone numbers and maximises the time agents spending speaking with live callers.

Avaya and GSM Gateway -

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VoIP - SMS Email Blaster -

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ERP -

systems—provide integrated software modules and a unified database that personnel use to plan, manage, and control core business processes across multiple locations. Modules of ERP systems may include finance, accounting, marketing, human resources, production, inventory management, and distribution.

Management Information System (HR/ER/Operation/BPMS)

MIS is the study of People, Technology, Organisation, and the relationships among them. This applications help firms realise maximum benefit from investment in personnel, equipment, and business processes. Companies are able to identify their strengths and weaknesses due to the presence of revenue reports, employees' performance record etc. Identifying these aspects can help a company improve its business processes and operations Acting as a communication and planning tool

Information System Acquisition, Development and Implementation. Information System Operation.

Maintenance and Support. -

- Providing Comprehensive, Non - Comprehensive AMC

Protection of Information Assets.-

Data Management - Use Scanning, Data Entry , Auto Fill Application method for capturing your Important Information.

INFOSEC Audit -

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