Intellect

“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider of our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so.”

– Mahatma Gandhi

“This is a very complicated world; it’s a very noisy world. And we’re not going to get achance to get people to remember much about us. No company is. And so we have to be really clear on what we want them to know about us”

– Steve Jobs

About IIT

“Imagination is more important than knowledge” – Albert Einstein

Intellect InfoTrade Pvt Ltd – IIT is a Design and Development of Computer Hardware and Software Company with ISO 27001 :2013 Certified by ANSI (American National Standard Institute)

is an emerging business solutions company which is form in intent to deliver seamless and high- standard innovation support to develop nourish your business. We are located in Mumbai, which is important national business city.We offering business value by combining operational excellence. We have more than 24 years deep domain knowledge experience in key industrial verticals like BPO, Banking, Financial services Telecom, Automobiles, Insurance Real Estate and Manufacturing IT Device.

With mission of providing innovative services and vision of serving clients across the globe. We specialise in CRM, ERP, 100% Call Centre Solutions like ACD Automatic Call Distributer (Dialer) with Telephony Devices, Mobile Application. and our offerings are highly customisable and scalable.

Our Product,Solutions not only covers all the relevant issues that were requested, but also provides a broad outline on the history of IIT. and we feel we are best equipped to provide the services required and all the things company needs to reach the high levels of the market with a good efficient status.

Why IIT

We believe in providing 360* support to our clients. Every client is different from another so are our state-of-the-art solutions

We are a Team of highly enthusiastic, energetic and tech savvy developers. The strength of our company lies in rich experience of its people, who come from diverse background. Our Head office is located at Central Mumbai, Presence in Pune, Ahmedabad, Delhi, Hyderabad and Bangalore.

We have committed ourselves in assisting our customer 24×7 thus we have fully active customer care team. We, IIT are highly equipped and completely ready to serve both national and international customers

Products – Software

ACD (Automatic Call Distributor)

A programmed call routing system that routes Outbound /Inbound calls based on Algorithm. To enhance Productivity and Performance, archive SLA, avoid Manual intervention. with features of Smart Call Routing, Forward to Voicemail, Automatic Call Back,Real Time Call Monitoring, Call Recording and Integration with CRM, Ticket System etc. We have Hosted, Virtual, Mobile (Android) base ACD with CAPEX or OPEX module.

Click to Call

sometimes called click-to-talk or click-to-dial, is a way to let people connect with a company representative by phone while they’re browsing a website or in an app. A phone call is the best way to get a personal response. If the person you called is available, you can take care of business on the spot. With other forms of communication, such as texting or email, you leave a message and hope for a quick response.

IVR (Interactive Voice Response)

A keypress triggered response system that renders information to callers without the assistance of an operator, usually for instant information retrieval.It is a simple and effective and will significantly reduce costs and increase efficiency within any company.

Rmantra

100% Collection CRM

i-Reception

Software application used to Answer call Priority wise, Transfer, 6 way Conferencing with Recording etc.suitable for all size office.

Buy Now

Products – Hardware

GSM Gateway

Enables direct routing between IP, digital, analogue and GSM networks. With these devices companies can significantly reduce the money they spend on telephony, especially the money they spend on calls

PRI Gateway

Enables direct routing of calls between the fixed line ISDN and the cost-effective IP networks for capitalising on low cost VoIP telephony. the biggest advantage of using PRI Gateway is that it can substantially reduce the cost of making use of multiple trunk lines. In fact, it is a great respite for enterprises who are looking forward to lessen their cost of communication. Trunk/PRI gateway can also lead to minimisation of maintenance costs

Headphone

The call centre headset’s main purpose is to provide easy and efficient use allowing agents to maximise their work efforts for a better outcome Get a headset for your agents that can allow them to ease up on their work without causing them decrease their productivity. We have multi brand options as per requirements and budget.

IP Phone

Unlike traditional analog phone lines, VoIP technology uses broadband internet to connect the customer with a company. These systems help organisations manage and distribute large amounts of incoming and outgoing calls being made to its customer service teams. We have multi brand options as per requirements and budget.

IP-PBX

which is a private telephone network used within a company or organisation. The users of the PBX phone system can communicate internally (within their company) and externally, using different communication channels like Voice over IP, ISDN or analog. We have multi brand options as per requirements and budget.

Buy Now

Products – Mobile App Development

We develop high quality Native and Hybrid mobile apps for Android, IOS, and Windows platforms. We understand that apps are habit-formingproducts and that’s a good thing. They can be used by bussinesses in a variety of ways. So having an Application can help increase business visibility and promote the growth of business.

Rmantra FE

The primary focus is on Field team productivity and using Real Time Data to increase performance, achieve Target and provide business intelligence.

Filed Attendance with GEO Location
FE’s Real Time Location
FE’s Routed Location
Assign / Transfer Case/ Lead
BI – Dashboards
Many more

https://play.google.com/store/apps/details?id=com.intellect.rmantraFE&hl=en&showAllReviews=true

Ekvira Foundation

Ekvira app gives a platform to empower the spirit of women entrepreneurs. Women who run household businesses can register them to the Ekvira app and reach out to the customers.

https://play.google.com/store/apps/details?id=com.sangamner.avcoe.ekvira&hl=en

Sarlabet

This application is specially design for Live and Recorded Video, History, Information for Sadguru Shri Gangagiriji Maharaj – Sarlabet

Services

Building a good customer experience does not happen by accident. It happens by Design

Voice Broadcasting

Send promotional Voice Calls, without human intervention. 99.99% uptime, Pay only for Answer Calls. Custom Redial attempt. Ideal for Election Campaign.

CRM

CRM (Customer Relationship Management) is a strategy for managing all your company’s relationships and interactions with your customers and potential customers. It helps you improve your profitability.Any business that has sales, marketing, and billing teams. Any business that creates quotes and sends invoices. Any business that wants to increase efficiency and customer care

Mobile Application

A mobile application, also referred to as a mobile app or simply an app, is a computer program or software application designed to run on a mobile device such as a phone, tablet, We have Native App (i.e. Android / iOS), Web Based App and Hybrid App. We will Customised application as per requirements.

Missed Call Service

The missed call alert is a lead generation value added service i.e.The missed call number can be flashed in different media (billboards, TV commercial or print material) to generate enquiry. With different numbers in different campaign.

SMS Broadcasting

Bulk SMS, With or Without DND scrubbing.

2 Way SMS

Engage customers with interactive Two Way Messages using Shared / Dedicated Short/Long Codes.Conduct polls, interact with customers, and build your database by receiving SMS online on Dashboard. Ideally for Product/Service Customer Feed backs,Voting & Polling,Automated Lead Generation,Online Subscriptions/Verifications,Exam Results etc.

Email Broadcasting

Send Hourly 1000 to 2000 mails, Real Time Reports, Online Control Panel, Drag and Drop Email Templates.

Virtual Assistant

Virtual Assistant – is a Combination of Inbound-IVR-CRM Personalised IVR which helps connect end users to the right department automatically for 24*7, without human intervention. Using the virtual receptionist service, you’ll be also able to track & monitor customer calls to provide a superior customer experience & increase brand loyalty.

WhatsAPP API

WhatsAPP API – makes it easy for businesses to create a brand presence and communicate with customers on WhatsApp, Build a business presence where your customers are,Securely conduct business on a private channel, Utilise powerful new tools to communicate efficiently with your customers. Send & receive rich text messages, images, video, and popular document formats

Chatbot

A chatbot is a software application used to conduct an on-line chat conversation via text or text-to-speech. The purpose of chat bots is to support and scale business teams in their relations with customers. It could live in any major chat applications like Facebook Messenger, Slack, Telegram, Text Messages, etc.
Why ChatBot- Accessible anytime,No human intervention, Flexible attribute,Customer Satisfaction,Cost Effective,Faster Onboarding, Personal Assistant and very important Alternate sales channel

Business Intelligence and Business Analytics Services

BI or BA services help companies gain deep visibility into their business processes and advance their decision-making with consolidated analytics

Data Science Consulting Services

Data science services include data science consulting, development and support to enable companies to run experiments on their data in search of business insights. applying data science in its different forms ranging from statistics to machine learning (including its most recent technique – deep learning) to meet the most deliberate analytics needs of our clients.